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Riverbay Coop City CSO (Cooperator Services Offices) working to improve essential services and communications to Co-op City shareholders

Riverbay's Cooperator Services Offices (CSO), Co op City shareholder's first step in securing essential services, is working on improving communications with shareholders about vital services provided by the department and on streamlining some of its operations to ensure efficiency.

CSO has an office in each of the three Co op City community centers, Dreiser, Bartow and Einstein, and it is shareholders' link to Riverbay Corporation when they need to have any issues concerning their cooperative apartments addressed in a timely and efficient manner.

"It is important for Coop City residents to understand that CSO is basically the connecting point to the corporation and has the best ability to get most things done," said Riverbay's General Manager, Noel Ellison. "We have a team of individuals who have been trained and are extremely capable and most importantly, highly dedicated to the service, so we encourage people to call them first when they have issues. If they find that after repeated attempts, they have not been able to get their issues resolved, they should seek other avenues, but it is most important to understand that, in most cases, those other avenues will go to CSO to get a decision on what needs to be done. So, calling CSO first not only makes the corporation more efficient and accountable, but it saves time for the cooperators who need to get things done."

Vanessa Aldea, Riverbay's CSO Senior Manager, added: "We are the shareholders' information source and point of contact within Riverbay Corporation. In addition, we provide a wide range of services. Our interaction within inter-department is crucial in providing services with minimal amount of inconvenience to shareholders."

Each Cooperator Services Office is staffed with an Area Manager, Assistant Manager, Secretary and two Maintenance service representatives who provide a myriad of services to cooperators, including addressing everything from service requests to housekeeping and social services.

In addition to inspecting damaged apartments, walls and floors due to fire or floods, CSO staff take floor measurements for replacement and follow up with the Riverbay Coop City Flooring Deparment and Riverbay Coop City Plastering and Painting Department, and with the Riverbay Co-op City Risk Management Department for personal damages to apartments which result from fire, air conditioning leaks and pipe breaks. CSO processes requisitions and work orders for disbursement to Riverbay Coop City Maintenance Department. CSO also interacts with other Riverbay Coop City Departments on a daily basis based on cooperators requests for services, for example, window replacement, lobby glass and apartment window glass replacements.

Shareholders should be aware that when a maintenance concern needs to be addressed, they should contact the Riverbay Coop City Maintenance Department representatives, who will determine the priority of the call and dispatch maintenance service personnel or schedule an appointment, accordingly.

CSO personnel allocate hall closets to cooperators interested in such rentals and maintain the waiting list for those rentals.

All applicants for a hall closet must complete a hall closet application which is available from any Cooperator Services Office (CSO). The shareholder's name is then placed on the hall closet waiting list. There are a limited number of hall closets available, and because most shareholders who have hall closets tend to be long-term residents, the waiting period on the hall closet list is significant. As an alternative, see Storage units.

According to Ms. Aldea, there is a hall closet waiting list for each of Coop City's 35 high rise residential buildings and each building has a different amount of hall closets available for rent. So while one building may have 70 hall closets, another may only have 30. In addition, some hall closets are only rented to shareholders living on a certain line in the building, for example, in the tower buildings, "H" closets can only be rented to Co op City shareholders living in cooperative apartments on the "H" line.

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